Return and Refund Policy
At The Perfect Posh, we take great pride in creating high-quality, custom-made cheer posh ponytails tailored to your unique preferences and needs. Since each product is individually crafted just for you, we are unable to accept returns or offer refunds. We appreciate your understanding and are confident you will love your custom hairpiece!
No Returns or Refunds:
Due to the custom nature of our products, all sales are final. Once an order is placed, it cannot be returned, exchanged, or refunded. Please review your order details and contact us with any questions before completing your purchase.
Order Accuracy:
Please ensure that all information provided during the ordering process is accurate. This information includes product specifications, shipping details, and any customization requests. The Perfect Posh is not responsible for errors in orders due to incorrect information provided by the customer.
Does My Posh Have a Warranty?
Our craftsmanship, which is the attachment of the wefts to the net, is covered by a 6-month warranty. If your posh requires a repair due to issues with the wefts (and it has been properly cared for), please contact us directly at theperfectposhpony@gmail.com. We will repair only the wefts that need to be resewn onto the net.
While we have meticulously researched and acquired the highest-quality materials to create your posh, we can only guarantee our own craftsmanship.
PLEASE NOTE: If you choose to use spiral pins or zip ties, please be extra careful when removing them from your posh as to avoid creating holes in the net. Pulling them out too quickly can risk tearing the net. Please remove them carefully and gently to avoid damage. We are not responsible for any damage caused by removal.
We are not responsible for any damage caused by improper removal.
Contact Us:
If you have any questions or need assistance, please contact our customer service team at theperfectposhpony@gmail.com.