We want every athlete and parent to feel confident when ordering from Perfect Posh. Because each piece is handcrafted and made to order, we operate under a no-refund policy (please review here), in which customers agree to at checkout before completing their purchase. This policy ensures fairness and consistency for all clients, as every item is created specifically for each order.

That said, we understand that sometimes adjustments or changes may be needed. If you need to change your color, we do offer the option to return it with a restocking fee. This fee helps cover the labor, materials, and time that go into creating each handmade piece.

Our goal is always to support you and make sure you feel taken care of, while also upholding the standards that allow us to continue delivering high-quality, custom cheer hair.

How It Works:

1. Send back your original, unworn Perfect Posh in its unused condition. A $75 restocking fee applies to all remake requests.

Please mail your hairpiece to: 770 Sycamore Ave Ste 122-185, Vista, CA. 92083

2. Customize Your Replacement:

• Changing Color: The restocking fee applies, and we’ll create your Posh in your new chosen shade. We will work with you to help guide you to your match.
• Changing Length: Want a longer posh? We'll send you an invoice for the price difference. Same length or shorter? No refund is given for the price difference, but you'll still get your dream length.
• Adding on XL Tease:  changing your tease to an extra large? Will send you an invoice for the price difference.
• Changing Something Else? Let us know.

Timeline Reminder:
When we start your remake, it goes back to the beginning of our production queue, so production time resets. You can always check the latest production timelines here: View Current Production Times

⚠️ IMPORTANT:

This policy applies only to unworn hairpieces. We cannot offer a restocking or remake option for any Posh that has been worn. Orders are not finalized until your return is received and the restocking fee is processed.

For more information or to begin the process, please reach out to us directly at hello@theperfectposh.com