A Heartfelt Update From The Perfect Posh Team

October 21, 2025

Hi everyone,

We want to take a moment to reach out personally and sincerely apologize that many orders are running behind our originally promised turnaround times. We know how excited your athletes are to receive their Poshes, and we’re truly sorry for the delays and the lack of updates along the way.

Please know that we care deeply about both the quality of our products and the experience our customers have with us. We value great customer service — but in full transparency, we’ve had to make the difficult decision to focus every ounce of time and energy on getting orders out the door, even if that meant temporarily falling short on communication. We hope you can understand that this choice comes from a place of love and commitment to getting your orders completed as quickly as possible.

And as cheer moms ourselves, we completely understand what it feels like to be on the other side of this. We know firsthand how much time, effort, and expense go into cheer — and how important it is for your athlete to have everything ready in time for competitions. We are truly, deeply sorry for the stress and frustration these delays have caused. Please know we absolutely get it, and we’re doing everything in our power to make it right as quickly as possible.

To share a bit of what’s been going on behind the scenes:
We are two cheer moms who started this company to bring high-quality custom Poshes to the cheer world — and what started as a passion project has grown faster than we could have ever dreamed! Through August, our small team managed to keep up with orders, but in August and September our sales exploded. To put it in perspective, September alone brought in more orders than all of last year combined.

We quickly realized that our current systems and staffing couldn’t keep up with this incredible growth. Around that same time, we also faced unexpected email issues that caused messages to be misplaced and delayed, which made communication even harder just as order volume spiked.

Since then, we’ve been working around the clock to fix those problems and scale our team. We’ve brought on and trained new stylists, refined our processes, and implemented systems to handle the growing demand. Things are moving in the right direction, and within the next few weeks, we expect to be fully caught up and operating smoothly again.

In the meantime, please know we’re not ignoring anyone — we’re just working tirelessly behind the scenes to get every single order finished with the care and quality you expect from The Perfect Posh.

Thank you from the bottom of our hearts for your patience, understanding, and continued support. We couldn’t do this without you. 💗

With love and gratitude,
Heidi & Kim
The Perfect Posh Team